Nestmate Health Help Center
Find answers to common questions and get support for Nestmate Health Connect — a healthcare coordination platform for patients, providers, and care coordinators.
Booking Appointments
- How to search for a provider by specialty, insurance, or location
- How to book, reschedule, or cancel an appointment online
- What to do if no same-week slots are available
- How to join the waitlist when a provider's calendar is full
- How to use the self-schedule link sent via SMS or email
Managing Your Health Profile
- How to update your insurance plan and member ID
- How to add a primary care provider or care team member
- How to view and download your appointment history
- How to set communication preferences (SMS, email, notifications)
Referrals and Care Coordination
- How to track the status of a referral sent on your behalf
- What the referral stages mean (submitted, accepted, scheduled, visit completed, notes returned, loop closed)
- How to follow up if a referral has not been accepted within 24 hours
- How to book a post-discharge follow-up appointment
- How the MATE AI care coordinator helps manage your referral workflow
Patient Portal
- How to access your after-visit summaries and consult notes
- How to use AI Chat for health education and care guidance
- How to message your care team securely through the portal
- How to view your care timeline and upcoming follow-up tasks
For Providers and Practices
- How to apply to join the Nestmate Health provider network
- How to manage your practice's appointment availability
- How to receive, accept, and close referral loops
- How to submit consult notes back to referring PCPs
- How to install the Drop & Forget Chrome extension for referral intake
Contact Support
Our support team is available Monday–Friday, 9 am–5 pm EST. Reach us by email or live chat from within the app. For urgent clinical coordination issues, contact your assigned care coordinator directly through the platform.